Terms and Conditions PLANETE-SAVONS June 2024
You can contact our customer service department:
Use our contact form info@planete-savons.com or write to: MLA Invest- Planète Savons, Rue Barada 10 – 4671 Housse – Belgium
Prior information
The www.planete-savons.com website is an information and e-commerce site accessible via the Internet and open to all Internet users.
Article 1. Scope of application
Any order addressed to MLA Invest necessarily implies, as an essential and determining condition, the unreserved acceptance of the General Terms and Conditions of Sale by the Client, which alone are applicable, to the exclusion of any other, unless expressly stipulated otherwise. Only persons of legal age and capacity may use the Site and place orders.
MLA Invest reserves the right to modify the General Conditions at any time. With each order, the customer will be asked to agree to the general terms and conditions. In the absence of agreement, the Customer will not be able to place an order. The new terms and conditions will apply to all new orders. It is recommended that the Customer prints and/or saves a copy of the applicable General Terms and Conditions when placing an order.
Article 2. Definition and contact details
For the purposes of these general terms and conditions of sale, the following are considered as :
a. Products: the products sold by the Seller (in particular: essential oils, cosmetic ingredients, cosmetics, empty containers and accessories manufactured by and/or for Planète Savons);
b. Buyer or Customer: Any entity (professional or consumer) that orders a Product from the Seller;
c. General Terms and Conditions of Sale (or GTCS): the present general terms and conditions of sale:
d. Order: Request for products or services by the Buyer to the Seller;
e. Website: the Seller’s website: www.Planete-Savons.com
f. Seller: MLA Invest (“Planète Savons”), S.R.L, with registered office at Rue Barada 10 – 4671 HOUSSE – BELGIUM, registered with the Crossroads Bank for Enterprises, VAT number: BE 1006.982.734
Article 3. Language
The languages governing the GCS, all stages of an order as well as any contacts and resolutions of problems and/or disputes are French and English. Translations into languages other than French or English are provided for information purposes only.
Article 4. Accessibility
MLA Invest (www. Planète-Savons.com) cannot guarantee constant availability or uninterrupted access to the site or its order module. However, MLA Invest (www. Planète-Savons.com) makes every effort to ensure a quality user experience when browsing the site’s pages. reserves the right to suspend, without prior notice, access to the site and its products, for reasons of maintenance or updating of shared information. The content, presentation and operation of the Site are subject to change, deletion or updating at the discretion of MLA Invest (www. Planète-Savons.com), at any time and without notice, depending on the company’s business policy and the Site’s operational requirements. Consequently, the customer may only order the products present on the site on the day of consultation.
Article 5- Products
5.1 Products
The products offered for sale by www.Planète-savons.com are those shown on the site, on the day the user consults the site and while stocks last. Products are presented by means of an information sheet (photograph, product description, composition and price) drawn up with maximum accuracy and precision to enable the most accurate and complete description. Minor variations from actual products are not the responsibility of www. Planète-Savons.com. It is the customer’s responsibility to refer to the description of each product in order to know its properties and essential particularities. Www. Planète-Savons.com reserves the right to modify or withdraw any product displayed on the site at any time and to replace or modify any content or information appearing on the site. Www. Planète-Savons.com shall not be liable to the customer or any third party for any damages resulting from the removal of a product from the site, or from the replacement or modification of any content or information appearing on this site.
In the event of unavailability of one of the Products ordered, the customer will be informed as soon as possible.
As payment is debited at the time the product is ordered, in the event of unavailability after the order has been placed, www.Planète-Savons.com will reimburse the customer within fourteen (14) days.
5.2 Product use
Certain products offered for sale by www. Planète-Savons may be hazardous and/or subject to mixing and handling by the customer. In any case, they require special precautions for use and storage. Given the nature of the products, it is imperative that the customer informs himself of the precautions specific to each product. Www. Planète -Savons.com includes instructions for the products ordered with each order. The customer must read the instructions before using www.Planète-Savons.com products, and follow them at all times.
www.Planète-Savons.com cannot be held responsible for any failure to comply with instructions (particularly with regard to health and safety precautions when using and/or handling and/or storing Products – Special precautions).
The customer who gives a Planète Savons product as a gift is required to provide the recipient of the gift with the precautions for use and storage of the Planète Savons product.
If the and instructions are not included with the shipment of a product, the customer must inform Planète Savons as soon as possible so that a copy can be sent.
Instructions can also be downloaded here: “Precautions for using essential oils and soda lye/soda pearl and good practices for making homemade cosmetics”.
5.3 Resale of Planète Savons products.
The resale of Planète Savons products is only authorized if it is provided for in a specific written contract signed between the customer/reseller and Planète Savons. In the absence of such a contract, any resale and/or commercial exploitation of one or more products, even when incorporated or mixed in a more complex preparation, is strictly forbidden. Similarly, any repackaging of a product for resale under another brand is strictly forbidden, except with the express, written and prior agreement of Planète Savons.
Article 6 – Internet users’ ratings and comments
Every time a product is purchased, the customer has the opportunity to give his or her opinion on it. They can also consult the opinions and recommendations of other Internet users. The opinions and recommendations expressed for each product are theirs alone. These opinions and recommendations can in no way constitute a contractual element on the part of Planète Savons nor engage its responsibility. Planète Savons reserves the right to delete any disrespectful, inappropriate or offensive notice or comment.
ARTICLE 7 – PRICES
7.1 Prices
Planète Savons reserves the right to modify its prices at any time. However, it undertakes to apply the prices in force at the time the order is placed, subject to availability on that date. The prices indicated on the site are guaranteed on the day of the order within the limits of available stocks, and except for obvious typographical errors or omissions. Product prices are indicated in euros and are valid for European Union territories, excluding DOM and TOM. They take into account any discounts as well as the VAT of the European country of destination, applicable on the day of the order.
For orders delivered outside the European Union and to French Overseas Departments and Territories:
Any order placed on the site and delivered outside the European Union, to French overseas departments and territories, and to other areas not subject to VAT, will be invoiced without VAT and may be subject to any taxes, customs duties and other related charges that are imposed when the package reaches its destination. These additional costs are the sole responsibility of the customer. It is the customer’s responsibility to check with local authorities. The products marketed by Planète Savons comply with Belgian and European regulations. It is therefore the customer’s responsibility to check with the local authorities in his or her country for any restrictions on the import and use of the products ordered. Planète Savons cannot be held responsible for the purchase of a product considered non-compliant in a given country, even though this product complies with Belgian regulations.
Postage and packing :
The prices indicated do not take into account shipping costs, which will be invoiced in addition or offered depending on the amount of the order and the country of delivery, and will be specified to the user at the time of final validation of the order. These shipping costs do not include customs duties and other additional charges that may be required when entering certain countries. These costs remain the exclusive responsibility of the customer. The Products remain the property of Planète Savons until full payment of the order.
7.2 Commercial offers
Promotional offers are valid for the period indicated and as long as they are visible on the website, while stocks last. Orders can only be accepted if the prices quoted are in line with those in the current offer. The user may also have received a commercial offer by e-mail. In this case, they must enter and validate their “advantage code” in the space provided on the order summary page.
7.3. Gifts
Customers can offer gifts to friends and family via the site. The ordering procedure remains the same as for personal purchases. The Planète Savons website allows customers to send a personalized message to the gift recipient. This message will appear on the document accompanying the goods on delivery.
ARTICLE 8 – CREATING AN ACCOUNT
The creation of a user/customer account (the “Account”) is mandatory to place an order. The user’s registration on the site is validated by Planète savons after verification of the standard form completed by the user. The user receives a registration confirmation email. When creating an account, users must ensure that the data they provide is accurate and complete. The user is obliged to keep his personal information up to date at all times. In the event of an error in the recipient’s details, Planète Savons cannot be held responsible for the impossibility of delivering the products. By registering on the site, the user declares and guarantees to Planète savons that he/she is of legal age and has the legal capacity to contract. Planète Savons reserves the right to delete the account at any time, for any reason, at its sole discretion, without liability.
ARTICLE 9 – ORDER REGISTRATION AND VALIDATION
The user can learn about the different products offered for sale by Planète Savons on its website. The user may freely browse the various pages of the site without being bound by any order. Any order implies acceptance of the prices and description of the products available for sale. Planète Savons undertakes to honour orders received on the site only within the limits of available stocks of products. Planète Savons cannot be held responsible for any typing errors and the consequences thereof. In the absence of availability of one or more products ordered, Planète Savons undertakes to inform the customer by e-mail as soon as possible.
The customer’s order for an unavailable product will then be automatically cancelled, and the amount paid will be refunded.
In the case of an order for several products, the unavailable product will be reimbursed. The rest of the order will be shipped automatically. Planète Savons reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order or who presents any form of risk.
9.1 Placing an order
To place an order, the customer must follow all the instructions on the site.
Commercial offers / Discounts :
To benefit from a commercial offer that has been sent to him, the user must enter and validate his “advantage code” in the field provided on the page displaying his “basket”.
Gift card :
To use a gift card, the user must enter and validate the gift voucher code in the field provided on the page displaying the “shopping basket”.
9.2 Order confirmation
The customer will receive a confirmation e-mail.
When the user confirms payment, the order is registered and the user becomes a customer.
Thus, the sale is not considered final until Planète Savons has sent confirmation of acceptance of the order to the customer by e-mail and Planète Savons has received full payment. The customer accepts that the order confirmation is considered as proof of the contractual relationship between the parties.
ARTICLE 10 – TERMS OF PAYMENT
The payment options available when placing an order appear automatically at the checkout stage. Planète Savons reserves the right to remove or add payment methods without prior notice. In addition, payment applications operate according to their own General Terms of Use. It is important to note that transactions can only be carried out in euros, even for countries outside the European Union. Planète Savons reserves the right to cancel an order for just cause, and in particular for an order that presents a risk of fraudulent use of a bank card during the scoring of the fraud module.
10.1 Payment security
When selecting a credit card for payment, the customer is automatically redirected to the secure payment platform’s electronic payment server.
This platform is secured by S.S.L. (Secure Socket Layer) encryption to protect all payment data. Thus, this banking information is known only to the payment service provider retained by Planète Savons. They are neither transmitted nor stored on Planète Savons’ computer systems, nor handled or manipulated by its staff.
ARTICLE 11 – ORDER TRACKING AND MODIFICATION
Upon receipt of the order summary, the customer will have access to “order tracking” by clicking on “my account” and logging in with his/her e-mail address and password.
11.1 Modification
Changes to the composition of an order (products, quantities, etc.), to the associated contact details (delivery address, billing address, etc.) or to the application of a benefit or discount must be made before the order is paid for. Once payment has been made, the order can no longer be modified, including by customer service.
11.2 Order suspension
Planète Savons reserves the right to suspend the processing of an order and any delivery in the event of refusal of authorization of payment by officially accredited organizations or in the event of non-payment. Planète Savons also reserves the right to refuse to make a delivery or to honor an order from a customer who has not fully settled an order or with whom a payment dispute is being administered.
ARTICLE 12 – DELIVERY
Delivery is the transfer to the customer of physical possession or control of the product.
12.1 Product availability costs
Delivery costs are determined according to the country of delivery (or region) and the delivery method chosen by the customer when placing the order. As a reminder, shipping costs do not include customs duties and other additional charges that may be required when entering certain countries. These costs remain the exclusive responsibility of the customer.
12.2 Delivery times and shipping methods
Estimated delivery times at the time of finalizing the order are given for information only and do not constitute a guaranteed date. It takes into account preparation time and delivery time.
The average delivery time includes the time taken by Planète Savons to process orders as well as the time taken by the carrier to deliver the goods. Any delays in delivery cannot give rise to damages or reimbursement of any kind.
12.3 Delivery address
The products ordered will be sent to the address indicated by the customer during the ordering process. The delivery address cannot be changed after the order has been validated by the customer. It is therefore the customer’s responsibility to check all information before confirming payment. The transfer of risks takes place when the products are delivered to the delivery address provided by the customer or, where applicable, when the parcel is collected from the carrier.
13. RECEIPT OF ORDER
13.1 Late delivery / non-delivery
Loss of packages in transit
Planète Savons chooses reliable partners for parcel delivery. However, a delay or loss of a parcel is possible, albeit occasionally. However, as with any shipment, there may be a delay in delivery or the package may go astray. Link to delivery page
13.2 Returns
No reimbursement will be made for packages returned “unclaimed”, “NPAI” or refused customs clearance. On request, the parcel may be returned under the conditions set out in article 7, subject to the payment of new shipping costs plus any return costs.
13.3 Faults
Each delivery is deemed to have been made when the product(s) is (are) made available by the carrier to the customer, or to a third party indicated by the customer. It is the customer’s responsibility to check the conformity and integrity of the product(s) dispatched immediately upon receipt. Any anomaly must be reported as soon as possible and at the latest within 48 working hours of delivery of the order and before any use to customer service. The customer service department, which will be entitled to request any information that will enable a rapid resolution.
Article 14 – RIGHT OF WITHDRAWAL – RETURNS – REFUNDS
14.1 Time limit and procedure for exercising the right of withdrawal
Consumers have the right to cancel their order at any time within 14 calendar days of the date on which they received the item(s), without having to justify their decision or pay any penalties, provided that the products are returned in their original packaging, complete (i.e. accessories, instructions), in perfect condition and unused/unopened. Products sealed for safety reasons must be returned sealed. For any sealed product that has been opened, the consumer will not be able to make use of his right of withdrawal.
This withdrawal period expires 14 days after the day on which the customer or a third party other than the carrier and designated by the customer, takes physical possession of the order. If the above-mentioned deadlines are not respected, Planète Savons will not be able to refund the product(s) concerned. The sale will be considered firm and final.
14.2 Product returns
To exercise the right of withdrawal, the customer must :
Notify your decision to withdraw from your order by an unambiguous written statement specifying your first and last name, e-mail address, order number and date: By internet: ale@planete-savons.com or by post: MLA Invest- Planète Savons – Rue Barada 10 à 4671 HOUSSE- BELGIQUE
Packages must be returned to the following address:
MLA Invest- Planète Savons – Rue Barada 10, 4671 HOUSSE- BELGIUM
The original invoice will be enclosed with the return package.
Return shipping costs are at the customer’s expense. Planète Savons cannot be held responsible in the event of loss of the latter during postal delivery.
14.3 Refunds
In the event of the customer’s withdrawal, Planète Savons will reimburse any payments received from the customer without undue delay and, in any event, no later than fourteen (14) days from the day Planète Savons is informed of the customer’s decision to withdraw. Planète Savons may however defer this refund until receipt and verification of the products.
Planète Savons will reimburse the customer the sums received for the returned products, after deduction of any return costs incurred by Planète Savons.
The refund will be made by the same means of payment that the customer used for his order or by bank transfer. If the products were paid for with gift vouchers, the refund will also be made in gift vouchers. No cash refund can be requested in this case.
ARTICLE 15 – LEGAL WARRANTIES: NON-CONFORMITY AND SPURIOUS DEFECTS
15.1 Common provisions
Planète Savons guarantees conformity and hidden defects. Any complaint in this respect can be sent by post to the following address: Rue Barada 10, 4671 Housse, Belgium, or via our contact form (response within 48 hours). The seller is liable for defects in conformity of the goods with the contract and for hidden defects.
In accordance with legal requirements, new goods are guaranteed against any lack of conformity for a period of 2 (two) years, from the date the Product is made available by Planète Savons. A Product is in conformity if it meets the requirements of article 1649 ter of the French Civil Code. No claims will be accepted after the expiry of the above-mentioned deadlines.
In the event of a lack of conformity, the Customer shall have the right, unless this is impossible or disproportionate, to require Planète Savons to repair the Product or to replace it, all within a reasonable period of time, and at no cost or major inconvenience to the Customer. If the Customer is not entitled to repair or replacement of the Product, or if Planète Savons has not carried out the repair or replacement within a reasonable time or without major inconvenience to the Customer, the Customer shall have the right to demand from Planète Savons an appropriate reduction in the price or, in the event of a serious defect, rescission of the contract, to the exclusion of any claim for additional damages. Account is taken of any worsening of the damage resulting from the Customer’s use of the Product after the time when he noticed the lack of conformity (or should have noticed it).
This clause is without prejudice to the warranty for hidden defects in the item sold, as provided for in articles 1641 to 1649 of the French Civil Code and the specific provisions of the General Terms and Conditions, and to the legal obligation to deliver goods in conformity with the contract (1649bis to 1649octies of the French Civil Code).
In the event that the non-conformity or defect of a returned product is not confirmed, Planète Savons will contact the customer to agree on the next step. In this case, any reshipment will be at the customer’s expense.
ARTICLE 16. INTELLECTUAL PROPERTY
All elements of the site, whether visual or audio, including the underlying technology, are the exclusive property of MLA Invest and are protected by copyright and trademark law.
Thus, MLA Invest is the exclusive owner of the intellectual property rights on the following elements, without this list being exhaustive:
The products offered on the site and the brands associated with the products. The type of kit and its composition (kit recipes may not be used by any other European or non-European company for cosmetics production). The site, its visual and graphic identity, its design, its functionalities, texts, animated or still images, sounds, know-how, graphics and any other element making up the site. All site design elements, whether graphic or technical. Names, acronyms, logos, colors, graphics or other signs that may be used.
MLA Invest is also the exclusive owner of the “www.planete-savons.com” domain name.
Consequently, the total or partial reproduction of any of these elements, directly or indirectly, on any medium whatsoever and for any reason whatsoever, without the prior express consent of Planète Savons is strictly prohibited. The fact that Planète Savons does not initiate proceedings as soon as it becomes aware of such unauthorized use does not imply acceptance of said use and waiver of prosecution. Any single link or hypertext link is strictly forbidden without the express written consent of Planète Savons.
ARTICLE 17 – PROTECTION OF PERSONAL DATA
The personal information collected in the context of distance selling is mandatory, as this information is required for the processing and delivery of orders and for the preparation of invoices. This information is strictly confidential and will not be passed on to third parties. The information collected is subject to data processing for which MLA Invest is responsible and is intended for MLA Invest in order to inform the customer of Planète Savons’ product and service offers. Customers have the right to access, modify, rectify and delete data concerning them. To exercise this right, the customer must submit a request to :
By Internet: contact form
By post: MLA Invest- Planète Savons – Rue Barada 10, 4671 HOUSSE- BELGIUM
The customer can subscribe to the Planète Savons newsletter and thus choose to be regularly informed of the offers proposed by the brand. They can unsubscribe at any time by clicking on the link provided for this purpose on each newsletter.
ARTICLE 18 – LIABILITY
Planète Savons shall not be held liable under these terms and conditions in the event that the damage or non-performance of our obligations is attributable to the actions of the customer and/or a third party, or to an event of force majeure as defined by Article 17.
Excluded from the warranty are Products whose damage has been caused intentionally or by negligence (breakage, breakage, humidity, inadequate temperature, oxidation, liquid infiltration, electrical surge, fire, or any other case of force majeure) and Products showing signs of having been opened (or of having been repaired and/or modified by a third party not approved by Planète Savons); similarly, this warranty does not apply if the damage is the result of wear and tear, transport, misuse, lack of maintenance and/or storage and/or failure to follow instructions.
Placing an order on the site implies knowledge and acceptance of the procedures in force on the Internet network, in particular with regard to technical performance, response times, connection times, queries or transfers of information, risks of interruption, risks of contamination by viruses circulating on the network and, in general, all risks associated with the use of the Internet network. In this respect, the customer acknowledges that it is his responsibility to install appropriate anti-virus and security software on his computer hardware and any other devices in order to protect them against any bugs, viruses or other such programming routines that may prove harmful.
Planète Savons cannot be held responsible for any direct or indirect damage resulting from misuse or incidents related to the use of the computer, Internet access, maintenance or malfunction of servers, telephone lines or any other technical connection. The customer’s connection to the site is his/her sole responsibility.
Planète Savons is only obliged to deliver products that comply with the contractual provisions. The products sold on the website comply with the regulations in force in Belgium. Planète Savons cannot be held responsible for damages of any kind, whether material, immaterial or physical, which may result from the improper use of the products sold. All documents, descriptions and information relating to the products on the website are provided “as is”, without being covered by any warranty, express or implied, with the exception of the warranties provided by law.
In view of the nature of the products, please note that the information provided should not be considered as medical advice or recommendations. Any use for therapeutic purposes or to treat a specific condition (e.g. illness, infection, etc.) must be discussed in advance with a qualified physician or pharmacist.
The rules relating to consumer protection are applicable in the context of relations between Planète Savons and a consumer. The responsibility of Planète Savons cannot be extended beyond the mandatory legal provisions (Book VI. Market practices and consumer protection of the French Code of Economic Law).
In any case, the responsibility of Planète Savons remains in all cases limited to the sums paid for the order which generated the call to responsibility.
ARTICLE 19 – FORCE MAJEURE
Neither party shall be liable for the total or partial non-performance of its obligations under these GCS if such non-performance is caused by an event constituting force majeure. Force majeure is defined as events that meet the criteria set out in the case law of the French Supreme Court (Cour de cassation) and in legislation. The party invoking an event constituting force majeure shall notify the other party within five (5) working days of the occurrence of such event. The parties agree to consult each other as soon as possible in order to determine how the order will be carried out during the period of force majeure. After a period of one (1) month of interruption due to force majeure, Planète Savons will be free to cancel the order, and will reimburse the customer if necessary.
ARTICLE 20 – APPLICABLE LAW – SETTLEMENT OF DISPUTES
The relationship between Planète Savons and any user/customer is subject to Belgian law. The choice of Belgian law cannot, however, deprive a consumer customer residing outside Belgium of the application of the mandatory consumer protection provisions of the law of the country in which the customer has his or her habitual residence, provided that Planète Savons carries out its business or directs its business to that country.
In the event of a dispute, the customer will first contact the company to obtain an amicable solution.
If you have a problem with your order, please contact our customer service department via the contact form (info@planete-savons.com). For the amicable settlement of disputes, the European Commission has set up an online dispute resolution platform at https://ec.europa.eu/consumers/odr, which can help consumers settle disputes and provides more information on the subject of online dispute resolution.
ARTICLE 21- PARTIAL INVALIDITY
If one or more of the provisions of these GTC are held to be invalid or declared as such in application of a law, regulation or following a final decision by a competent court, the other provisions retain their full force and scope.
ARTICLE 22 – FULL TERMS AND CONDITIONS
These terms and conditions and the order summary sent to the customer form a contractual whole and constitute the entire contractual relationship between the parties. In the event of any contradiction between these documents, the General Terms and Conditions shall prevail.
ARTICLE 23 – JURISDICTION
Failing amicable settlement, the courts and tribunals of the judicial district of Liège, Liège Division, shall have sole jurisdiction.